Brief Risk Assessment and Terms & Conditions for Contained Liverpool Ltd
Contained Liverpool Ltd is committed to providing a safe escape room experience. The risk assessment below identifies potential risks and outlines mitigation measures across various categories.
- Emergency Exits: Clear and easily accessible, regularly inspected every 6 months. Emergency exit is via the main doors into the building.
- Structural Hazards: Regular inspections conducted every 6 months.
- Fire and Safety Inspections: Conducted every 6 months.
- Fire Fighting Equipment: Clear of obstruction and easily accessible in the main reception area, with glow-in-the-dark instructions mounted on the wall above each extinguisher.
- Evacuation Plan: Well-defined evacuation plan in place.
- Staff Training: Staff trained in emergency response procedures.
- Participant Information: Participants briefed on emergency exits and procedures during pre-game safety brief.
- Unauthorized Access: Controlled access through a fail-safe magnetic door lock.
- Surveillance Cameras: CCTV monitoring in place.
- Lost Belongings: Lockers provided, and the area covered by CCTV. Contained Liverpool Ltd and its staff are not responsible for any losses or damages to visitors property.
Participant Health and Safety
- Physical Activities: Identified activities with potential risks, mitigation measures in place.
- Safety Guidelines: Clearly communicated through pre-game safety brief. Failure to comply will result in stoppage of experience and removal from the venue, without refund.
- First Aid: Kits available, and staff trained.
- Broken Props: Procedures in place to handle breakages safely.
- Chainsaw Use: Comprehensive safety measures for chainsaw use. Players briefed on risks and measures we have taken to mitigate risk.
Equipment and Props
- Inspections: Daily for player-accessible props, quarterly for others. Regular checks maintain safety.
- Electrical Components: Regularly checked for safety.
- Guidelines: Participants briefed on safe interaction with props.
Sanitation and Hygiene
- Cleanliness: Weekly deep cleaning. Water in Snatched changed daily.
- Allergens: No known allergens in player-interacted props. Latex props such as bodies & corpses should never be touched by players.
- Common Areas: Daily cleaning.
- Safety Information: Communicated through pre-game video and live audio. Safety waiver signed by each player before their game, which also includes the information set our on this webpage.
- Emergency Communication: Two-way audio system for communication.
- Updates: Communicated through live audio.
Incident Reporting and Investigation
- Reporting System: Incident record book available.
- Investigation: Immediate reviews and documentation. Continuous improvement process in place.
- Power Outages or Weather Conditions: Fail-safe locks in place & portable emergency lighting.
- External Threats: Controlled access to the venue.
Training and Staff Competency
- Training Frequency: Annual training for staff. Refresher training as required.
- Emergency Procedures: Staff knowledgeable about emergency procedures.
- Safety Guidelines: Regular updates through the training process.
General Risks (e.g., Slips, Trips, Falls)
- Floor Surfaces: Regular checks for potential hazards.
- Obstacle Awareness: Participants briefed to be careful and not to run.
- Visibility: Adequate lighting maintained except for scenes that require total darkness, in which case players are briefed not to move or when movement is required, to do so carefully, slowly and safely. Players are monitored at all times during such scene, with the use of night vision CCTV.
The risk assessment indicates that Contained Liverpool Ltd has implemented comprehensive safety measures, resulting in a low overall risk level. Mitigation measures, staff training, regular inspections, and clear communication contribute to a safe environment.
Continuous monitoring and improvement are recommended to enhance the safety culture. This document serves as a foundation for maintaining a safe experience.
Key Visitor Information
Contained Liverpool is located on Derby Road, Bootle, Liverpool, with the postcode L20 8EG for navigation.
2. Escape Room Capacity:
All escape room games are private, accommodating a minimum of 2 players and a maximum of 7 players. Larger groups can book multiple packages back-to-back.
Contained Liverpool provides one unisex toilet on-site. While food is not served, a fully licensed bar offers alcoholic and soft drinks.
4. Escape Room Duration:
The escape room experience lasts for 60 minutes, with the possibility of completing it faster.
5. Tight Spaces (SNATCHED Game):
Participants in the SNATCHED escape room may encounter confined spaces, particularly around 50cm wide. Teams with larger members are advised to consider the comfort level. Alternatively, the Exorcist escape room has no such restrictions.
6. Age Limit:
The games are designed for players aged 15 and above, featuring content with explicit language, graphic scenes, and sexual themes. Each game requires at least one responsible adult aged 18 or above.
7. Refunds and Cancellations:
Contained Liverpool operates a strict no-refund policy. Tickets are final and non-transferable. In the case of Covid-19-related restrictions, games will be rescheduled to a future date.
8. Late Arrival:
As a booking-based business, arriving late results in deducted playtime. Time deduction is proportional to the lateness.
9. Special Effects and Health Concerns:
Strobe lights, loud noises, and smoke effects are present. Visitors with health concerns are encouraged to contact Contained Liverpool before booking.
10. Contact Information:
For inquiries, visitors can use the 'Contact Us' page on the website, email Info@
containedliverpool.co.uk, or call 0330 133 4404.
These terms and conditions ensure a safe and enjoyable experience at Contained Liverpool Ltd.
11. Keeping Yourself Safe
Whilst it is our responsibility to ensure that our environment within our games are safe, we can not be held responsible for injury or harm, that is a result of the actions of you or your team. Whilst we appreciate that our games can be frightening, you are not permitted to run inside of our games. When crawling or crouching, you must do so with care to prevent injury, such as (but not limited to), standing up quick and prematurely resulting in hurting your back on the set, trampling on the fingers of other players, sprains and strains, or banging your head/body on the set, props or each other. When the room is completely pitch black, and you do not have a light source such as a torch, you should remain completely still and do not move until the light comes back on.
Terms & Conditions
1.1 These are the terms and conditions on which you join us on a Contained Liverpool Ltd Escape Room Experience (“the Experience”). We reserve the right to amend or vary these terms and conditions, including any of the contents of the website, from time to time at our sole discretion without prior notice.
1.2 Please read these terms carefully before you submit your booking to us. These terms outline who we are, how we provide the Experience to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
1.3 If you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these terms and are in receipt of all relevant information relating to the booking. Contained Liverpool Ltd shall not be responsible if members of your group are unable to participate in an Experience as a result of you failing to provide them with all the relevant information.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Contained Liverpool Ltd, committed to providing a safe and enjoyable escape room experience. Our contact details are available at www.containedliverpool.co.uk
2.2 You can contact us via Info@containedliverpool.co.uk or via telephone on 0330 133 4404.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address provided to us in your order.
OUR CONTRACT WITH YOU
3.1 Individual/ private customers (B2C customers):
3.1.1 Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page, at which point a contract will come into existence between you and us. We will also send you an email confirmation.
3.1.2 If we are unable to accept your booking, for example, because of limitations on our resources, we will inform you of this in writing and issue you a refund.
3.1.3 We will assign a booking reference to your booking and tell you what it is when we accept your booking, and include it in the booking confirmation email. It will help us if you can tell us the booking reference whenever you contact us about your booking.
3.2 Corporate customers (B2B customers):
3.2.1 Your booking will be accepted when you agree to the date, store, activities, number of guests in your party, and the price with your event organizer. At this point, the contract will be treated as concluded, and the full booking fee will be payable immediately. For large (24+ people) and/or full venue bookings, your event organizer may, at their discretion, agree to (1) take a deposit at the time of booking in place of the full fee at that time for the activities booked with the full fee being paid at an agreed later date if relevant and/or (2) consider payment terms with you for the booking. Please note that once booked, the full fee is payable at the time of booking; any grace period for payment is not obliged to be given. Please be prepared to make payment in full at the time of making the booking.
3.2.2 Once booked and payment made (or payment terms agreed as the case may be), we will send you a confirmation email and booking reference to assist you in generating any purchase order you may need internally. We will send you an invoice if you request; please note that the booking fee is payable at the time of booking, and not the date of your purchase order or our invoice as the case may be. It will help us if you can confirm your booking reference whenever you contact us about your booking.
4.1 We will deliver the Experience to you on the date specified in the booking confirmation email that we send you.
4.2 Before participation in the Experience, participants must complete and sign a digital liability waiver, including abiding by our measures to keep staff and customers safe with any guidelines in place from time to time. Any participant who does not complete and sign the liability waiver will not be permitted to participate in the Experience and shall not be due any refund. We will comply with the latest government guidance, which could include the use of track and trace systems.
4.3 You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.
YOUR RIGHT TO CANCEL OR CHANGE YOUR B2C OR B2B BOOKING
5.1 Where you have booked and paid for an Experience, or made an Experience and table paid booking together under one booking, you will not be due any refund should you cancel your booking. As we are selling you a leisure activity, this means there is no statutory cooling-off period as there usually is when you buy a service online. If you wish to cancel a table booking without any associated Experience booking, we will refund the table booking paid, unless your table booking is part of a ticketed special event, in which case no refund will be made. If due to unforeseen and serious circumstances a rearranged booking will not sufficiently resolve the enquiry, the General Manager has the discretionary authority to issue a voucher for the equivalent value with an expiry date no more than 30 days after the date of the original booking.
5.2 Re-scheduling your booking may be possible but only at the discretion of the Contained Liverpool Ltd venue general manager. In all circumstances, your request to re-schedule a booking must be made more than 48 hours before the time of the original booking, and any re-scheduled booking must be within 30 days of your original booking. If, for whatever reason, we are unable to accommodate your booking on an alternative date, or if you give us less than 48 hours’ notice of your request to reschedule a booking, you will not be due a refund.
OUR RIGHT TO CANCEL OR AMEND YOUR BOOKING
6.1 In certain circumstances, we may need to cancel your Experience. If we do so, we will use reasonable endeavors to contact you as soon as possible.
6.2 Similarly, we may make changes to the Experience such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavors to contact you as soon as possible. In such circumstances, should you not wish to proceed with your booking, you can reschedule within 30 days of the original booking date.
6.4 In the circumstances set out in 6.4.1 to 6.4.3, we may cancel this agreement, and you shall not be due a refund:
6.4.1 you or any participants do not complete and sign the liability waiver if participating in our Escaperoom Games.
6.4.2 if, in the opinion of any of Contained Liverpool Ltd’s staff, you or any participants are behaving in an aggressive, abusive, or threatening way toward either Contained Liverpool Ltd’s staff or any other customers; or
6.4.3 you or any participants do not participate in the Experience in accordance with the safety rules and advice provided to you by members of our staff before, or during, the Experience.
HOW TO CANCEL YOUR BOOKING
7.1 To inform us that you would like to cancel your booking with us, please use the contact details set out on the website of the venue with which you made the booking or the events organizer who you have been speaking with. No-refund will be due or issued for cancellations.
IF THERE IS A PROBLEM WITH THE EXPERIENCE
8.1 We are under a legal duty to provide the Experience in conformity with this contract. Nothing in these terms will affect your legal rights.
8.2 Should we deliver the Experience in a way that is significantly different from that as advertised when you booked, or during your participation, the Experience is subject to significant technical faults (such that you are prevented from being able to complete the Experience, or your Experience is significantly impaired), you may ask to participate in the Experience again on a different date or request a refund.
PRICE AND PAYMENT
9.1 The price of your booking will be the price indicated on the booking and, in the case of B2C customers as noted on the payment pages of our website at the time you place your booking, or in the case of B2B customers, it will be the price agreed with your event organizer when you make the booking and conclude the contract. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected, and you will not be due a refund or required to pay any additional sums.
9.2 To the extent that you bring fewer players to the Experience than booked, the price difference will not be refunded. Please note that there may be a minimum number of players for any game, if this is the case, you will not be able to play your game if the minimum player amount is not met. In our SNATCHED escape room, players can be eliminated by being caught by the actor or by voluntarily leaving the game, if either of these happen, and the result is that there are less than the minimum required players remaining inside the experience, the game will be over and no refund will be given. Players who are eliminated, either by the actor OR voluntarily by a player, no refund will be issued to eliminated players and they will not be permitted to re-join the experience. Please check the relevant venue’s details for more information or contact the events organizer who you have been speaking with.
9.3 In case you have brought more players to the Experience than booked, the price difference can be settled upon arrival. Please note that there may be a maximum number of players for any game. Please check the relevant venue’s details for more information or contact the events organizer who you have been speaking with.
9.4 Our venues do not accept any cash payments. We accept payment by Visa, MasterCard, American Express credit and debit cards. Payment must be at the time of booking, and we will not accept your booking unless it has been paid for in full.
10.1 If you wish to take advantage of one of our discounts, please note that you will be expected to show a valid ID card on arrival at your Experience. If no valid ID is presented, we reserve the right to charge the difference in price via card payment.
10.2 Please note that we do not offer discounts for all of our Contained Liverpool Ltd experiences and products. Please check our booking pages for more details.
10.3 Discounts cannot be applied to any of our group packages (including, but not limited to, Hen and Stag Packages, Birthday Party Packages, and Team Social Packages).
10.4 Discounts are only available Monday to Thursday.
10.5 For Student discounts, we will require a valid ID card to be presented on arrival. Valid Student ID includes NUS card or university ID cards. For Student discounts, each individual booking with a discount must show relevant ID on arrival.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 Our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of the price paid or payable by you under the contract.
11.2 Any breakages or damage caused to property owned by Contained Liverpool Ltd, either intentional or accidental, will be recovered from the person who made the booking. The amount you are liable to pay is the total cost of a repair or replacement, and any loss of earnings caused to Contained Liverpool ltd as a result of breakages or damage, such as but not limited to, closure of experiences as a result of the damage/breakage, cancellations or rescheduling of other bookings due to the breakages/damages caused by you/your party.
11.2.1 We reserve the right to charge the credit card we hold on file for any breakage or damage, and this will be done automatically whilst you are inside the experience. We will inform you of any charges we have raised upon your exit from the experience.The charged amount may be the full amount of damage, or a different amount. If the amount charged initially does not cover the cost of a repair or replacement, we will make further attempts to recover these costs from you, and failure to comply will result in swift legal action to recover the remaining costs.
HOW WE MAY USE YOUR PERSONAL INFORMATION AND GDPR
12.2 We will store your data in accordance with any relevant statutory, local, or central government regulations, including those imposed on a temporary basis from time to time.
12.3 We reserve the right to use Any images captured of you and your team on our CCTV (including audio), or images captured on our in experience Scare Reaction Cameras, in any marketing publications, be that printed or digital. All ScareCam Images, whether purchased, gifted or used in marketing publications will remain the property of Contained Liverpool ltd and are protected by copyright of Contained Liverpool Ltd
12.4 Subject access requests for footage captured inside of our experience, will only be accepted under certain conditions, and at the discretion of Contained Liverpool Ltd or those acting on behalf of. Any subject access requests made for any ScareCam or Scare Reaction cameras/images/footage will only be granted at the discretion of Contained Liverpool Ltd and will be liable to financial charge for such material.
OTHER IMPORTANT TERMS
13.1 We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
13.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
13.5 These terms are governed by the law of England and Wales. You can bring legal proceedings in respect of the Contained Liverpool Ltd experience in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.