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Where is Contained Liverpool based? 
We are located on Derby Road in Bootle, Liverpool, just a short drive from Liverpool city centre.

For sat nav, we recommend using postcode L20 8EG, which will take you to Campbell Street running alongside our building.

 

Contained Liverpool
Derby Road,
Bootle, Liverpool
L20 8EG

 

How many people can play?

All of our games are private escape room experiences, so you'll never be grouped with strangers.

• Vampire Hunters: 2 to 8 players

• The Exorcist: 2 to 8 players

• SNATCHED: 3 to 7 players

Each booking is exclusively for your group.

 

Which escape room should we choose?

Our three experiences have very different scare levels, so you can choose the adventure that's right for your group.

 

Vampire Hunters | Scare Level 1/5 | Spooky Family Adventure

Our least scary experience. A gothic adventure combining exploration, puzzles, theatrical effects and a vampire-themed story. Great for families, first-time players and anyone who wants atmosphere without intense horror.

 

The Exorcist | Scare Level 3/5 | Supernatural Horror
A significantly scarier supernatural experience featuring darkness, frightening scenes, jump scares and unsettling effects. Ideal for players who want a proper horror escape room without a live actor.

 

SNATCHED | Scare Level 5/5 | Extreme Live-Actor Horror
Our most intense experience. Part escape room, part live-action horror and part terrifying game of hide and seek. Contains a live actor, controlled physical contact, confined spaces, crawling and intense psychological horror.

 

How long does an escape room last?

You have up to 60 minutes to complete your experience.

If you successfully complete your mission before the 60 minutes are up, your game will finish at that point.

Please remember that your booking time is the start time of your experience, not your arrival time. You should arrive at least 5 minutes beforehand.

 

What are the age limits?

Age requirements vary depending on the experience.

 

• Vampire Hunters: Minimum age 8+.

Players aged 16+ may play without an adult inside. Groups containing anyone aged 8 to 15 must have at least one responsible adult aged 18+ participating inside the game.

 

• The Exorcist: Minimum age 12+, with a recommended age of 15+ due to its horror content.

Players aged 16+ may play without an adult inside. Groups containing anyone aged 12 to 15 must have at least one responsible adult aged 18+ participating inside the game.

 

• SNATCHED: Strictly 15+. Players under 15 cannot participate.

Any group containing a player aged 15 to 17 must have at least one responsible adult aged 18+ participating inside the experience at all times.

 

Parents and guardians should consider the scare level, content and individual sensitivity of younger players before booking.

 

Full age and supervision requirements can be found in our Terms & Conditions and on the individual game pages.

 

Is Vampire Hunters suitable for children?

Vampire Hunters is our most family-friendly experience and has a Scare Level of 1/5.

It contains spooky environments, darkness, atmospheric sounds, theatrical effects, mild jump scares and a vampire-themed animatronic, but it is not intended to be an intense horror experience.

 

However, Vampire Hunters is still a full escape room experience. Its puzzles are designed to challenge adults and older teenagers too, so younger players are likely to need help from the older members of their team with some puzzles.

 

Children can still take an active role by exploring the castle, searching for clues and helping their team complete the adventure.

 

Are there tight or confined spaces?

This depends on the experience.

 

SNATCHED contains confined spaces and requires players to crawl, crouch and move through tight areas. Some spaces are approximately 50cm wide.

 

The Exorcist does not contain the same tight crawl areas and is generally a more spacious experience.

 

Vampire Hunters is very spacious and does not have confined spaces or  crawling elements found in SNATCHED.

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If you have a mobility requirement, disability or concern about confined spaces, please contact us before booking and we'll provide more information about the physical requirements of the experience.

 

Do the rooms use strobe lighting, smoke or loud effects?

Yes. Our experiences use theatrical effects to create immersive environments.

Depending on the game, these may include flashing or strobe lighting, darkness, loud music, sudden noises, non-toxic theatrical smoke or fog, moving scenery, animatronics and jump scares.

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The intensity varies considerably

between our experiences, with Vampire Hunters rated 1/5, The Exorcist 3/5 and SNATCHED 5/5.

 

If you have a medical condition, disability or other requirement that may be affected by any of these effects, please contact us before booking so we can provide further information about the experience and discuss any reasonable adjustments that may be available.

 

Do you have toilet facilities?

Yes. We have one unisex customer toilet on site.

However, because we operate scheduled experiences and only have one customer toilet, immediate access cannot always be guaranteed during busy periods.

We therefore strongly recommend using the toilet before arriving at the venue where possible.

Needing to use the toilet does not extend our check-in or game-start deadlines, so please allow enough time before your booking.

 

Is food or drink available?

We don't serve food, but we do have a fully licensed bar offering alcoholic and soft drinks, subject to opening times and availability.

Please remember that players who appear intoxicated or otherwise unable to participate safely may be refused entry to an experience.

 

Can I get a refund or change my booking?

Bookings are non-refundable, subject to your statutory rights and our Terms & Conditions.

Bookings cannot be transferred or swapped to a different experience after booking.

If you need to change the date or time of your booking, our rescheduling policy may allow this depending on how much notice you provide.

 

Can I reschedule my booking?

Where permitted, bookings can be rescheduled once and the replacement booking must take place within 30 days of the original booking date, subject to availability.

• With at least 48 hours' notice, an eligible booking can be rescheduled without a rebooking fee.

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• With less than 48 hours' notice, rescheduling is not guaranteed and, where approved, a 30% rebooking fee applies.

 

• Same-day rescheduling and requests made within 24 hours of the booking are not permitted.

 

• Bookings taking place between 1 October and 3 November inclusive cannot be rescheduled or moved, regardless of the amount of notice provided or the reason for the request.

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Please check your date, time and chosen experience carefully before completing your booking.

 

What if we're late?

Our experiences operate to a strict schedule and cannot be delayed.

 

All players should arrive at least 5 minutes before the scheduled start time. This allows time for check-in, waivers, securing belongings and the mandatory safety briefing.

 

Check-in closes strictly 5 minutes after your scheduled start time.

 

At least the minimum number of eligible players required for your chosen experience must have arrived and begun check-in before this cut-off.

 

If the minimum number has not arrived and begun check-in before check-in closes, the session will be treated as a no-show and cannot proceed.

 

If the minimum number has checked in on time, the experience can proceed with those players. Anyone arriving after check-in has closed will be refused entry and cannot join the experience after it has started.

Players who have checked in must be ready to begin the experience no later than 10 minutes after the scheduled start time.

 

Late arrival does not extend your booked session, and missed sessions or refused late arrivals are not eligible for a refund, credit or reschedule, subject to your statutory rights.

 

These are operational cut-offs rather than grace periods. We strongly recommend allowing additional time for traffic, parking and other unexpected delays.

 

Can I bring my phone into the escape room?

No. Phones and recording-capable devices must be securely stored before entering the experience.

 

Photography, video recording and audio recording are prohibited inside our games. This includes cameras, body-worn cameras and recording-capable smart glasses such as Meta Ray-Ban.

 

This protects the experience from spoilers and helps us maintain the game for future players.

 

What happens if I get too scared and want to leave?

Participation is always voluntary. You can ask to leave an experience at any time.

Once you leave a game, you cannot re-enter.

 

Leaving because you are frightened, uncomfortable or no longer wish to participate does not normally entitle you to a refund, credit or reschedule.

 

Age and supervision requirements still apply after leaving. Players under 16 cannot be left unsupervised anywhere on our premises.

 

Is Contained Liverpool accessible?

Our experiences contain different physical environments and requirements, so suitability will depend on the game and the individual player.

Some experiences may contain darkness, narrow spaces, crawling, crouching, moving mechanisms, uneven or restricted environments and other physical or sensory elements.

If you have a disability, mobility requirement, sensory requirement, medical condition or another circumstance that could affect your participation, please contact us before booking.

 

We'll provide information about the relevant experience and discuss any reasonable adjustments that may be available.

 

Do I need escape room experience?

Not at all.

First-time players are very welcome, and your Games Master will be available to provide clues if you get stuck.

 

Our games are designed to challenge you, so needing a clue is completely normal.

 

Clues are unlimited, and asking for help won't spoil your experience.

 

Still have a question?

If there's anything you're unsure about before booking, please contact us.

You can use our Contact Us page, email info@containedliverpool.co.uk, or call or WhatsApp us on 0330 133 4404.