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Liverpool, United Kingdom

© 2016 By CONTAINED LIVERPOOL

Christmas Grotto Event FAQ's
Q. Where is Contained Liverpool based? 

A. The venue for this event is:  Unit 7a, Barclays Business Park, Wareing Road, Aintree, L9 7AW (Just off long lane)

Q. How many people can enter the Grotto at one time?

 A. ONLY 4 people may enter the Grotto at one time due to the way in which the performance is structured. If you are with a group larger than 4 people, you will be separated into smaller groups. Groups of less than 4 people may also enter the Grotto with other members of the public as part of your group.

Q. Where will we Que up? 
A. Queuing for each intake will take place inside the venue. Indoor queuing is only for guests for the current intake time. for example, if you have a 3pm ticket, you can not join the question until 3pm unless we have some space in the 2pm times lot, however this is unlikely due to popular demand.


 Q. Do you have toilet facilities? 

A. Yes, we have one unisex toilet on site.

Q. Is their somewhere we can buy food/drink? 

A. Unfortunately not during our Christmas event.

 

Q How long does the Elf experience last?
A. You will be inside the Grotto for approximately 20 minutes

 

Q Why is a gift & photograph not included in the price?

A.  We have chosen not to include a gift or photograph in the price as this would of course make the experience more expensive for our visitors. As a way of making the experience more affordable, we charge a flat rate entrance fee, and should our guests wish to add on a gift for their children or a photograph, this can be purchased as an optional extra.  Adding a gift is  £3 per child and Photographs can be purchased during the experience for £6 each.

Q Can I take my own pictures?

A. Yes, but only of your child with Santa. No pictures or filming is allowed in any of the other scenes as we want to try and keep the magic inside the grotto so not to spoil it for other guests.

Q Are there any tight spaces?

A. No! However, you will be required to crawl through a small section of the grotto on your hands and knees. If you want skip this part, let our elf know.

Q What is the age limit?

A. This event is not recommended for children under 3 years of age due to the level of interactivity and understanding of the production, however, this is  your decision to make. Please be aware, that no prams or buggies are permitted into the grotto.

Q I have booked tickets but can no longer make it to the Grotto, can I have my money back?

A. Unfortunately, we are unable to issue you with a refund if your unable to attend the show you booked. We operate a strict No Refunds policy, as do all other live shows and concerts. All ticket sales are final and unchangeable, this means that we are  unable to 'swap' your tickets for a different show night. If you can not attend the show that you booked tickets for, perhaps you could pass your tickets on to a friend?

 

Q What happens if I am late?
A. If you are not in the Que by the latest specified time for your chosen intake, you will NOT be allowed into the Grotto. we have to ensure we run on time as to not upset our visitors who arrive on time. Due to to the popularity of this event, it is essential that we run on time.  If you are late, your ticket will be cancelled and no refund will be given. So please arrive on time! To ensure against overcrowding and to keep your waiting time down, we operate a STRICT door policy, as follows:

  • When buying your ticket you will be allocated an INTAKE time, please arrive in time to make your INTAKE

  • IMPORTANT – PLEASE NOTE Entrance time means the time at which you join the entrance queue. If you have a 2pm ticket you MAY NOT join the line after 2:15pm. If you have an 3pm ticket you MAY NOT join the line before 3pm or after 3:15pm. If you have an 4pm ticket you MAY NOT join the line before 4pm or after 4:15pm.

  • Your ticket only allows entry to the Grotto once

 

Q: DO YOU HAVE STROBE LIGHTS, LOUD NOISES, OR SMOKE AND ARE THERE ANY HEALTH CONCERNS?

A: No, we do not have strobe lights, loud noises or  smoke effects.

Have a question of your own? feel free to contact Contained Liverpool using the "Contact Us" page on our website or email us: Info@containedliverpool.co.uk

 


October Event FAQ's
Q. Where is Contained Liverpool based? 

A. The venue for this event is:  Unit 7a, Barclays Business Park, Wareing Road, Aintree, L9 7AW (Just off long lane)

Q. How many people can enter the maze at one time?

 A. ONLY 4 people may enter the maze at one time due to the way in which the performance is structured. If you are with a group larger than 4 people, you will be separated into smaller groups. Groups of less than 4 people may also enter the maze with other members of the public as part of your group, So get to know them in the quest, they might be your only hope of surviving!

 

Q. What if there is 5 people in my group? One Extra Person Wont Hurt Will It?

A.  As mentioned above, ONLY 4 people are permitted to enter the maze at a time. NO EXCEPTIONS. Your group will be split into smaller groups (2 people & 3 people) Groups of 2 will also be paired up with another group of 2 strangers in the quest to help reduce wait times. Get to know them, they are scared too!

Q. Where will we Que up? 
A. Queuing for each intake will take place outside the venue, so make sure you wrap up warm and perhaps bring a umbrella!


 Q. Do you have toilet facilities? 

A. Yes, we have a unisex toilet on site.

Q. Is their somewhere we can buy food/drink? 

A. On selected nights in October!

 

Q How long does the Horror maze last?
A. You will be inside the maze for approximately 30 minutes, however, we find that it all just depends on how fast you make your way through. So relax, take your time and enjoy the show! After all, whats the rush? 

Q. What is the Pitch Black experience?

The Pitch Black experience which can be purchased as an additional extra, will last 15 minutes. This is not included in the standard Motel Sin ticket. This experience will see you being blindfolded, restrained to a chair and have headphones placed on you. The experience features realist 3D binaural sound, whilst live actors tease and taunt you. This experience uses sexual references, adult themes and very bad language. The experience relies on Binaural sound (both ears) therefor this experience is not suitable for persons with difficulty hearing, hearing aids or other hearing problems.

You will be exposed to special sensory effects, such as disgusting smells. The Actors WILL touch you!

Q Are there any tight spaces?

A. Yes! there are elements of tight spaces that you will be required to enter. You will also be required to crawl through a small section of the maze on your hands and knees.

Q What is the age limit?

A. This event is not recommended for children under 15 years of age. Any  persons aged  under 15 MUST be accompanied by a responsible adult for the duration of your visit, including inside the maze.

The event features VERY bad language, Adult & sexual themes, and scenes that some viewers made find disturbing and offensive.  If this event was a movie, it would have a government rating of 15 due to its content, So please take this into consideration before booking.

Q If I don't get scared, can I have my money back?
A. Unfortunately No. This is a 'just for fun' event and although our actors will try their best to scare you, we can not guarantee it. If you are not truly terrified during your experience, then congratulations because "You ain't afraid of no ghost!" 

Q I have booked tickets but can no longer make it to the show, can I have my money back?

A. Unfortunately, we are unable to issue you with a refund if your unable to attend the show you booked. We operate a strict No Refunds policy, as do all other live shows and concerts. All ticket sales are final and unchangeable, this means that we are  unable to 'swap' your tickets for a different show night. If you can not attend the show that you booked tickets for, perhaps you could pass your tickets on to a friend?

Q: If we exit half way through because a member of our group is to scared, can we get some money back?

 

A: No, all ticket sales are final and we have a NO Refund Policy.


Q What happens if I am late?
A. If you are not in the Que by the latest specified time for your chosen intake, you will NOT be allowed into the maze and your ticket will be cancelled and no refund will be given. So please arrive on time! To ensure against overcrowding and to keep your waiting time down, we operate a STRICT door policy, as follows:

  • When buying your ticket you will be allocated an INTAKE time, please arrive in time to make your INTAKE

  • IMPORTANT – PLEASE NOTE Entrance time means the time at which you join the entrance queue. If you have a 7pm ticket you MAY NOT join the line after 7:30pm. If you have an 8pm ticket you MAY NOT join the line before 8pm or after 8:30pm. If you have an 9pm ticket you MAY NOT join the line before 9pm or after 9:30pm.

  • Once you have entered CONTAINED LIVERPOOL and have been through the horror maze, you are welcome to stay on the grounds until closing time (remembering that your ticket only allows entry to the haunt once)


Q. Who Can Not Attend? 
A. Due to the nature of the event, including the special effects and lighting (including strobe lighting), this event is not recommended to anybody with a nervous or weak disposition, Heart conditions, Epilepsy, and pregnant women, If in doubt, stay out!  Unfortunately due to the narrow passage ways and uneven floor surfaces, this event is not suitable for persons who are wheelchair dependent. This is something we aim to resolve for future events. Thank you for your understanding.

This event is not suitable for children under 15 years of age and  persons aged under  15 MUST be accompanied by a responsible adult. ENTER AT YOUR OWN RISK! 
 

Q: DO YOU HAVE STROBE LIGHTS, LOUD NOISES, OR SMOKE AND ARE THERE ANY HEALTH CONCERNS?

A: Yes, we do have strobe lights, very loud noises and non-toxic smoke machines. These items have been known to cause epileptic seizures or trigger asthma. If in doubt stay out!

Q: WILL THE MONSTERS TOUCH US?

A: Possibly! This year, some of our monsters MIGHT tough you, however, they will not cause you any harm. If you do not wish to be touched, please inform a member of event staff before entering the attraction and you will be provided with a 'Safety vest'. This vest informs our monsters that you do not wish to be touched, however, you may be accidentally touched as our monsters move around their rooms. 

Q: IS ALCOHOL ALLOWED OR SOLD ON SITE?

A: Yes, only during our October event. On selected nights in October we have a licensed pop-up bar area with both alcoholic and soft drinks on sale.

Under no circumstances is alcohol allowed to be brought on site. We will be enforcing “Bag Searches” on entry and any alcohol will be confiscated for the duration of your visit. If we think you are under the influence of either DRUGS or we suspect you of being 'Drunk' you will be escorted off site and you will forfeit your ticket.


Have a question of your own? feel free to contact Contained Liverpool using the "Contact Us" page on our website or email us: Info@containedliverpool.co.uk

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